Terms and Conditions Aller Travel AS
The terms and conditions of this contract apply to all products or services of any kind whatsoever provided for or arranged by Aller Travel. These terms and conditions represent the entire agreement and a binding contract between Aller Travel AS and the customer.
The terms and conditions of this contract are drawn up in accordance with the Package Tours Act, and the regulations laid down by the Norwegian Ministry of Children, Equality and Social Inclusion. However, in case of conflict between this contract and Package Tours Act, this contract shall take precedence.
1. CONTRACT
Your contract partner is Aller Travel AS. When used in this contract, «you,» or «customer» means each person whose name appears on the face of the ticket and/or who uses the ticket for passage on the tour described in the ticket.
When you book travel with us, this contract is regarded as binding once Aller Travel AS receives the first payment of deposit. Aller Travel AS is then responsible for delivering the products/arrangements you have booked while you are financially responsible for the booking. The moment you make a booking you are confirming at that you have the authority to accept these terms and conditions on behalf of yourself and any travel companions. You accept responsibility for payment to us for all customers in your booking. The customer is solely responsible for ensuring that the actual reservation corresponds with the booking made.
As the person making the booking you are also responsible for ensuring that the names on all documents are correct and in accordance with the passports of all customers for whom you are making the booking. As the person making the booking you will also be responsible for ensuring that all travel companions in the booking are kept fully informed of what was booked and any changes that may arise.
2. GOVERNING LAW AND FORUM SELECTION CLAUSE
Any disputes and matters of whatsoever nature between the customer and Aller Travel AS shall be governed by Norwegian law. Such disputes and matters shall be litigated in and before a court of law in the city of Oslo, Norway.
3. GUARANTEE
Aller Travel AS at all times provides the statutory guarantee for package tours from:
The Norwegian Travel Guarantee Fund
Post box 227
N4001 STAVANGER
Norway
4. PAYMENT
Payment of deposit NOK 3000 per person is due immediately for all bookings.
The full amount due must be paid at least 12 weeks before departure.
If the booking is made less than 12 weeks prior to departure, the full amount is due immediately.
If you fail to make any payment by the date on which it is due under this contract, Aller Travel AS reserves the right to cancel the booking, keep the deposit and demand a cancellation fee.
For online purchases made by credit cards, Aller travel follows the EU regulations which require 3D Secure banking system for credit card transactions.
In order to pay by credit card, please check the following:
• Check the limit on your credit card
• Check that your card is open for transactions in EU
• Preferably use browsers Chrome or Firefox, from a stationary computer
• Check that your bank and credit card are enrolled in the 3D Secure banking system
5. PRICES
The tour fare set forth in this contract is stated Norwegian kroner (NOK), which is per person based on double occupancy. The fare does not include items of a personal nature, including but not limited to, laundry, liquor, beer, or wine. The full and correct price of the trip is given before a booking is confirmed, except as set forth below.
The tour fare includes all applicable and known taxes, surcharges and government-imposed fees.
6. TRAVEL PROTECTION PLAN
We recommend that all passengers purchase a travel protection plan to help protect you and your trip investment from unexpected events such as cancellations, delays, and medical emergencies. Please read the cancellation policy below.
7. CANCELLATION BY CUSTOMER
You or anyone in the booking have/has the right to cancel the booking at any time. All cancellations must be done in writing by the person who has made the booking. The cancellation is effective on the date that Aller Travel AS receives the cancellation request.
Cancellation fees are calculated according to the following schedule:
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Number of days prior to departure
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Cancellation fees
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Less than 45 days before
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100 %
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45 – 180 days before
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50 %
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More than 180 days before
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Deposit is non refundable
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8. CANCELLATION BY ALLER TRAVEL AS
Aller Travel AS reserves the right to cancel any booking without liability or compensation to you, provided such cancellation is due to circumstances that are beyond Aller Travel’s control, including but not limited to acts of God, war, piracy, terrorism, civil strife, labor conflicts, weather conditions, perils of the sea, mechanical breakdown, or collisions («force majeure events»).
Aller Travel reserves the right to omit, alter, or curtail any tour excursions at its sole discretion. If a change to a tour is minor, of a kind that the customer should have anticipated occasionally occurring or the occurrence of which is beyond Aller Travel’s reasonable control, then Aller Travel shall have no obligation to pay a refund to the customer. If a deviation is not minor, or Aller Travel cancels a tour, a full refund will be given the customer.
9. MEDICAL CARE AND NOTICE OF SPECIAL CONDITIONS
Prior to traveling, you must notify us of any medical condition for which you or any person accompanying you may require either medical attention or accommodation during the tour, including but not limited to food allergies, or for which the use of a wheelchair is required. The customer assumes all risks arising out of the customer’s personal medical condition prior to the tour, whether or not that condition is disclosed to Aller Travel.
10. TRAVEL DOCUMENTS
Your specific passport and visa requirements as well as any other immigration requirements are your own responsibility and you must clarify this with the relevant embassies and/or consulates. We do not accept any responsibility in situations where you cannot travel because you do not meet the latest requirements.
11. CONTACT INFORMATION
Aller Travel AS
PB 1169 Sentrum
0107 Oslo, Norway
TEL: + 47 917 93 754
Githa Kristensen
githa.kristensen@allertravel.no
